Thursday 28 March 2024 | attractions-kit.net: The search engine for attractions buyers

30 Mar 2020

Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus

Supplier: Satisfi Labs

More Satisfi Labs details
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."



Supplier: Satisfi Labs

Satisfi Labs is a knowledge management platform that makes data AI-ready for physical locations. Its Knowledge Engine transforms structured and unstructured data to make information accessible and conversational. Through conversational AI, Satisfi Labs helps tourism, entertainment, sports and hospitality locations improve customer service, discover new customer insights and increase sales.
Web: satisfilabs.com

Click here to visit Satisfi Labs's leisure-kit listing


Connect with
attractions-kit.net
Magazine:
View issue contents
Sign up:
Instant Alerts/zines

Print edition
 

Find the right products and services for your company
News search
 
Advertise your products
on the leisure-kit Product Report
And reach over 57,000 leisure buyers

Call
+44 (0)1462 431385
 
Museums

Look to the East

Everything you need to know about the V&A East project
View feature>>
Catalogue gallery
 
Company profile
 
IAAPA EMEA

IAAPA Expo Europe was established in 2006 and has grown to the largest international conference and trade show for the leisure and attractions industry in the Europe, Middle East, Africa (EMEA) region.
View full profile>>
 

To advertise your product and reach over 57,000 leisure buyers call
+44 (0)1462 431385 or email [email protected]
Attractions jobs
Powered by
leisureopportunities.com
 
Attractions news
Powered by
leisureopportunities.com
09 Mar 2024
Universal announces long-awaited details of its Epic Universe, set to open in 2025

Universal has revealed it will be adding new Harry Potter attractions, alongside Super Nintendo and How to Train Your Dragon worlds to its Florida resort.
More>>
14 Feb 2024
Heartbreak for Swedish theme park, Liseberg, as fire breaks out

A fire has destroyed part of the new water world, Oceana, at Liseberg in Sweden, and a construction worker has been reported missing.
More>>
 
Diary dates
Powered by
leisurediary.com
10-12 May 2024
Asia Pool & Spa Expo

China Import & Export Fair Complex Guangzhou
China
More>>
03-05 Sep 2024
ASEAN Patio Pool Spa Expo

IMPACT Exhibition Center Bangkok
Thailand
More>>
 
Property & tenders
Powered by
leisureproperty.com
30 acres at Clays Lane, Debden Green, Loughton
Location: Loughton, IG10
Company:Knight Frank
More>>
Tender: retail units at The Engine Yard, Belvoir Castle
Location: Grantham, Leicestershire
Company:Belvoir Castle
More>>
To Let – Potterne Park Sports Ground
Location: Verwood, Dorset
Company:AVISON YOUNG
More>>

 
To advertise your product and
reach over 57,000 leisure buyers
call
+44 (0)1462 431385

Published by Leisure Media Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd