Wednesday 08 July 2020 | attractions-kit.net: The search engine for attractions buyers

30 Mar 2020

Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus

Supplier: Satisfi Labs

More Satisfi Labs details
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."



Supplier: Satisfi Labs

Satisfi Labs is a knowledge management platform that makes data AI-ready for physical locations. Its Knowledge Engine transforms structured and unstructured data to make information accessible and conversational. Through conversational AI, Satisfi Labs helps tourism, entertainment, sports and hospitality locations improve customer service, discover new customer insights and increase sales.
Web: satisfilabs.com

Click here to visit Satisfi Labs's leisure-kit listing


Connect with
attractions-kit.net
Magazine:
View issue contents
Sign up:
Instant Alerts/zines

Print edition
 

Find the right products and services for your company
News search
 
Advertise your products
on the leisure-kit Product Report
And reach over 57,000 leisure buyers

Call
+44 (0)1462 431385
 
People profile

Scott Ault

Scott Ault on his new partnership with Jeremy Railton
View feature>>
Catalogue gallery
 
Company profile
 
IDEATTACK

IDEATTACK is a full-service planning and design company with headquarters in Los Angeles.
View full profile>>
 

To advertise your product and reach over 57,000 leisure buyers call
+44 (0)1462 431385 or email [email protected]
Attractions jobs
Powered by
leisureopportunities.com
 
Attractions news
Powered by
leisureopportunities.com
30 Jun 2020
Eureka! reveals new designs for Eureka! Mersey – construction to begin in 2021

New concept designs and visuals have been released for the Eureka! Mersey project – a £11.75m children's visitor attraction being developed in Liverpool, UK.
More>>
30 Jun 2020
Thermal project set to ‘redefine city wellbeing’ on track for 2023 opening

Global wellbeing organisation, Therme Group, has confirmed its 28-acre wellbeing project in the UK is on track to begin construction.
More>>
 
Diary dates
Powered by
leisurediary.com
08 Oct 2020
VAC 2020 (The Annual National Conference of Visitor Attractions)

Queen Elizabeth II Conference Centre London
United Kingdom
More>>
17-23 Oct 2020
World Leisure Congress 2020

Pinggu Beijing
China
More>>
03-06 Nov 2020
Piscina & Wellness Forum

Online

More>>
 
Property & tenders
Powered by
leisureproperty.com
Unique partnership opportunity to develop an outstanding health & wellness retreat
Location: Greywell, Hampshire
Company:Barnsgrove Health and Wellness Club
More>>
Opportunity to Operate Allestree Park Golf Course
Location:
Company: Derby City Council
More>>
Sale of Exceptional Development Site: Portugal's first truly holistic wellness retreat
Location:
Company:Cadavais Investimentos Turisticos
More>>

 

To advertise your product and
reach over 57,000 leisure buyers
call
+44 (0)1462 431385

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd